Delivery and Returns Policy

Minimum Order Charge

There will be a minimum order charge of £5 per delivery on orders below £100 excl VAT. If cumulative daily orders exceed £100 net then no minimum order charge applies.

Standard Stock Returns

If, between point of order and point of delivery, you decide you no longer require the item ordered it would help us if you can let us know before we have picked the product. If you decide at point of receipt you no longer require the items then we will be introducing a handling charge of £10 to return them to our RDC and put back into stock.

Within 7 days of delivery: Items no longer required may be notified for return within 7 days of receipt. All goods returned must be in a resaleable condition. Please note that items in opened packaging will invalidate your request for return. Goods will be checked upon receipt and we reserve the right to refuse to credit any item we consider unsuitable for resale. A charge of £15 will be levied against any items returned as not required.

Outside 7 days of delivery: All goods returned must be in a resaleable condition. Please note that items in opened packaging will invalidate your request for return. Goods will be checked upon receipt and we reserve the right to refuse to credit any item we consider unsuitable for resale. If we agree to the return a restocking fee of £20 will be charged.

Exclusions: Returns will not be accepted for purchases of special items, obsolete or price deal stock. Cancellation of orders for non-stocked items will not be accepted.

Goods damaged on delivery

Goods should be inspected on delivery and refused if deemed to be damaged. If this is not possible please ensure all goods received are inspected and any damages notified within 2 working days of receipt. If any damage that can be discovered by you on reasonable examination is not reported within 7 working days it will be presumed goods were delivered in good condition.

Delivery Error

Goods should be inspected on delivery where practicable, any incorrect items returned with the driver and shortages clearly marked on your delivery note.

Where inspection of goods is not possible at the time of delivery, any subsequent shortages or incorrect items discovered should be notified within 2 working days.

All goods returned must be in a resaleable condition. Please note that items in opened packaging will invalidate your request for return. Goods will be checked upon receipt and we reserve the right to refuse credit any item we consider unsuitable for resale.

Other cancellations and returns

Unless you have a cancellation right as a consumer or faulty/defective goods, any cancellations, returns and refunds are at our discretion and will be handled in accordance with this section of the policy.